Shipping policy
Shipping Policy
1. Shipping Methods and Costs
We offer several shipping methods to best suit your needs. The shipping cost varies depending on the weight, size, and delivery location of your order. You can view the exact shipping charges at checkout before completing your purchase.
2. Processing Time
Orders are processed within [number of days] business days from the date of purchase. Orders are not shipped or delivered on weekends or holidays. If there is a significant delay in shipping your order, we will notify you via email.
3. Shipping Time
- Standard Shipping: 3-5 business days within Slovenia.
- International Shipping: 7-14 business days, depending on the destination country.
- Delivery times are provided by shipping carriers and may vary due to factors beyond our control, such as customs delays.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can also track your order status by logging into your account on our website.
5. Damaged or Lost Orders
If your order arrives damaged or is lost during shipping, please contact us within [number of days, e.g., 7 days] of receiving your order. We will assist you with the return or replacement process.
6. Shipping Restrictions
Please note that there may be restrictions on shipping to certain locations. If we are unable to deliver to your location, we will notify you as soon as possible.
7. Customs and Import Duties
International customers are responsible for any customs and import duties that may apply. These charges are determined by the destination country and are not within our control. Please contact your local customs office for more information.
8. Changes to the Shipping Policy
We reserve the right to update this Shipping Policy at any time. The most current version of the Shipping Policy will always be available on this page. By continuing to use our site after any modifications, you agree to the updated policy.
9. Contact Us
If you have any questions about your order, shipping, or this policy, please contact us at tasia.eushop@gmail.com or by using the contact details provided on our website.